Privacy Policy

We collect the following types of information:

a. Personal Information

When you interact with our Site or make a purchase, we may collect:

• Full name
• Email address
• Phone number
• Shipping and billing addresses
• Payment details (processed through secure third-party providers)

b. Non-Personal Information

We automatically collect certain information via cookies and analytics tools:

• Browser type and version
• Device information (e.g., mobile, desktop)
• IP address
• Time and date of access
• Pages visited and time spent

We use the information collected to:

• Process and fulfill orders
• Communicate order status and updates
• Provide customer support
• Improve our website functionality and user experience
• Send newsletters or marketing communications (if opted in)
• Comply with legal obligations

In accordance with Kenya’s Data Protection Act, 2019 and applicable global standards (e.g., GDPR for international users), we collect and process personal information based on the following grounds:

• Your consent
• Fulfillment of a contract (e.g., product purchase)
• Compliance with legal obligations
• Legitimate business interests

We use cookies to:

• Recognize repeat visitors
• Keep items in your shopping cart
• Understand user behavior through analytics
• Improve site performance and content delivery

You can manage or disable cookies via your browser settings, but doing so may affect certain functionalities of the Site.

We may share information with trusted third parties, such as:

• Payment processors (e.g., Paystack, M-Pesa)
• Shipping providers (e.g., DHL, local couriers)
• Email marketing tools (e.g., Mailchimp)

These service providers are bound by data protection agreements and are only allowed to use your information for the specific purposes they were engaged.

If you are located outside Kenya, your information may be transferred to and processed in Kenya or other jurisdictions. By using our services, you consent to the transfer of your data outside your country of residence.

We retain your personal information only as long as necessary to:

• Fulfill the purpose for which it was collected
• Comply with legal obligations

After the retention period, your information is securely deleted or anonymized.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain types of data processing
• Withdraw consent at any time (e.g., for marketing communications)

To exercise these rights, contact us at: support@eattensil.com

We implement appropriate technical and organizational measures to safeguard your personal data. These include:

• SSL encryption on our website
• Secure servers and firewall protection
• Access controls for authorized personnel only

However, no method of online transmission or storage is 100% secure. We encourage you to use secure connections and passwords when accessing your account.

Our services are not intended for individuals under 18 years old. We do not knowingly collect personal data from minors. If you believe a child has submitted personal information, please contact us for removal.

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” Continued use of the Site after such changes constitutes your acceptance.

For any questions, requests, or complaints related to this Privacy Policy or your personal data, please contact:

Eatensil
Nairobi, Kenya
Email: support@eattensil.com